Privacy Policy

1. Information We May Collect

Depending on how you use the website, we may collect the following categories of information:

• Information you provide directly: such as your name, phone number, email address, ZIP code, city, service address, type of HVAC problem, preferred service timing and other details you choose to provide.
• Call and referral information: such as the phone number used, date and time of a call, call duration, routing information, call status and information needed to operate or evaluate the referral service.
• Device and usage information: such as IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from IP address and similar technical information.
• Cookie and attribution information: such as identifiers used for analytics, advertising measurement, campaign attribution, fraud prevention and website performance.

2. Calls, Service Requests and Referrals

When you call a phone number shown on this website or submit a request for HVAC service, information may be used to route your request to an available independent service provider or to a technology partner that assists with call routing, lead delivery or service matching.

Calls may be monitored or recorded where permitted by applicable law and where any required notice or consent is provided. Call recordings, if any, may be used for quality assurance, dispute resolution, fraud prevention, compliance, reporting and performance measurement.

3. How We May Use Information

We may use information for purposes such as:

• Operating, maintaining and improving the website and referral service
• Connecting users with independent HVAC service providers
• Routing calls and service requests
• Responding to questions, requests or support inquiries
• Measuring website, advertising and call performance
• Understanding how visitors use the website
• Detecting, preventing and investigating fraud, abuse or security issues
• Maintaining records and resolving disputes
• Complying with applicable legal obligations

4. How We May Share Information

We may disclose information to third parties when reasonably necessary to operate the website or provide the referral service. These parties may include:

• Independent HVAC service providers
• Call-routing, call-tracking and telecommunications providers
• Lead distribution or service-matching platforms
• Website hosting, security and technical service providers
• Analytics, advertising and attribution providers
• Professional advisers or other vendors supporting business operations

We may also disclose information if required by law, legal process or governmental request; to protect the rights, property or safety of users or others; or in connection with a merger, acquisition, financing, sale of assets or similar business transaction.

5. Independent Service Providers

HVAC service providers connected through this website are independent third parties. They are not employees or agents of HVAC Service Connect. Once information is shared with or collected directly by an independent provider, that provider may process the information under its own privacy practices.

We encourage you to review a provider’s privacy policy or ask how your information will be handled if you have questions about its practices.

6. Cookies, Analytics and Advertising

The website may use cookies, pixels, scripts and similar technologies to operate essential features, remember preferences, measure traffic, understand site usage, attribute calls or service requests to marketing sources and evaluate advertising performance.

Third-party analytics or advertising providers may receive information about your device or activity according to their own privacy policies. You can usually control or delete cookies through your browser settings, although disabling certain cookies may affect website functionality or measurement.

7. Data Retention

We may retain information for as long as reasonably necessary for the purposes described in this policy, including operating the referral service, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements and complying with legal obligations.

Retention periods may vary depending on the type of information, how it is used and any applicable legal or contractual requirements.

8. Data Security

We use reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, loss, misuse or alteration. However, no website, network, transmission method or storage system can be guaranteed to be completely secure.

9. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have rights concerning personal information, which may include the right to request access, correction or deletion, or to ask for information about certain disclosures or uses.

You may also be able to control certain cookies through your browser or device settings. Privacy requests may be submitted using the contact information made available on this website. We may need to verify your identity before processing certain requests.

10. Children’s Privacy

This website is intended for adults seeking home-service information and is not directed to children under 13. We do not knowingly seek to collect personal information from children under 13.

11. Third-Party Websites and Services

The website may contain links to third-party websites, tools or services. We are not responsible for the privacy, security or content practices of third parties. Any information you provide directly to a third party is governed by that third party’s terms and privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, referral process, technology, business practices or legal requirements. The revised version will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please use the contact information made available on this website.